Shipping Policy

At Valourcraft, we're committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United Kingdom: 2–5 business days
Europe: 5–10 business days
United States & Canada: 7–12 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

Shipping Costs

Free Tracked Shipping on qualifying orders.
Shipping charges for orders below the free shipping threshold are calculated at checkout.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number so you can monitor your shipment every step of the way.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Valourcraft is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We'll review your claim and provide an appropriate solution.

Contact Us

If you have any questions about your order or our shipping policy, please don't hesitate to contact our customer support team. We're always happy to help.