Frequently Asked Questions

1. What materials are your jewellery made from?

Our jewellery is crafted from premium stainless steel, offering excellent durability, resistance to tarnishing, and long-lasting shine.

2. Will my jewellery tarnish or rust?

No. Our stainless steel pieces are designed to resist rust, tarnishing, and everyday wear with proper care.

3. Is your jewellery suitable for sensitive skin?

Yes. Most of our jewellery is hypoallergenic and suitable for sensitive skin. If you have specific metal allergies, we recommend checking the product description before purchasing.

4. How long does shipping take?

Orders are processed quickly and shipped with tracked delivery. Delivery times vary depending on your location and selected shipping method.

5. Do you offer free shipping?

Yes. We offer free tracked shipping on qualifying orders. Please check our shipping policy for the current minimum order value.

6. Does my order come in gift packaging?

Yes. Every order includes a premium velvet gift bag, making it perfect for gifting or safe storage.

7. Can I return or exchange my order?

Absolutely. If you're not completely satisfied, you can return eligible items within our return period. Items must be unused and in their original condition.

8. How do I find the right ring or bracelet size?

Each product page includes a sizing guide to help you choose the perfect fit. If you're unsure, feel free to contact our support team before ordering.

9. How should I care for my jewellery?

Clean your jewellery with a soft cloth and store it in the included velvet pouch when not in use. Avoid prolonged exposure to harsh chemicals to keep it looking its best.

10. How can I contact customer support?

You can reach our customer support team through our Contact Us page or by email. We're happy to assist with any questions before or after your purchase.