Returns & Refund Policy

At Valourcraft, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging, including any included accessories or gift pouch.

• Show no signs of wear, damage, or alteration.

Items returned that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Earrings

• Personalized or custom-made items

• Gift cards

• Final sale or clearance items

How to Start a Return

To initiate a return, please contact our customer support team with:

• Your order number

• The reason for your return

• Photos of the item (if damaged or incorrect)

Our team will provide return instructions and the appropriate return address.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please return your eligible item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the item and packaging so we can resolve the issue promptly.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already shipped, it cannot be cancelled and must follow the standard return process once received.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team. We're committed to making your shopping experience as smooth and hassle-free as possible.