Standard shipping costs £3.95 for orders under £80. Spend £80 or more and enjoy free shipping on your order. All shipping costs are displayed at checkout before you complete your purchase.

Delivery times depend on your location and the shipping service selected at checkout. 

We'll provide any available delivery estimates during checkout and dispatch your order according to our current processing times.

We'll provide the tracking details once your order has been dispatched. You can use these details to follow your parcel's progress.

We offer international shipping to selected destinations. Available shipping options and costs will be displayed at checkout when you enter your delivery address.

International orders may be subject to customs duties, import taxes or other charges depending on the destination country. These charges are determined by the relevant authorities and may be payable by the recipient.

If your order hasn't arrived within the expected delivery window, please contact us through our Contact Us page. Include your order number so we can look into the issue and help you with the next steps.

If you need to amend or cancel your order, please contact us as soon as possible through our Contact Us page. We'll do our best to help, although cancellation may not be possible once your order has been processed or dispatched. Your statutory cancellation rights may still apply.

We're sorry if something isn't right with your order. Please contact us through our Contact Us page with your order number and a description of the issue. If possible, include photographs of any damage or incorrect items so we can assess the problem and help resolve it.

If you'd like to return an item, please get in touch using the form on our Contact Us page. We'll guide you through the returns process and provide instructions on how to send your order back.

Please wait for our instructions before sending your return. If you have any questions, we're happy to help.

If you're not completely happy with your purchase, you can return your items within 30 days for a full refund. Items must be in the same condition as they were purchased, otherwise we cannot issue a full refund.

Please contact us to discuss a return. Returns are subject to our returns policy and applicable consumer rights.

Once your return has been received and approved, we'll process your refund in accordance with our returns policy and applicable consumer rights. The time it takes for the money to appear in your account may depend on your payment provider.

Return shipping costs depend on the reason for the return and the circumstances. Please contact us before sending an item back so we can explain the appropriate process.

If you'd like a different item, please contact us through our Contact Us page. We'll let you know what options are available and guide you through the next steps.

Unless otherwise stated in the product description, our jewellery is made from 316L stainless steel, a durable, corrosion-resistant material that's well suited to everyday wear.

Some designs may feature additional finishes or coatings, so please check the individual product listing for specific material and finish details.

If you have any questions about the materials used in a particular piece, please get in touch and we'll be happy to help.

Water resistance varies depending on the materials and finish of each piece. Unless a product is specifically described as waterproof, we recommend removing your jewellery before showering, swimming or exercising, and avoiding prolonged exposure to moisture.

To help keep your jewellery looking its best, store it in a dry place away from direct sunlight and moisture. Avoid contact with perfumes, lotions, cleaning products and other chemicals. Clean your pieces gently with a soft, dry cloth, following any care instructions provided with the product.

Some materials and finishes require specific care, so always refer to the relevant product details.

The durability of a piece's finish depends on its materials, coating and how it is worn and cared for. Exposure to moisture, chemicals and everyday wear can affect some finishes over time.

For the best results, follow our jewellery care guidance and check the product description for details about the specific materials and finish.

Please check the product description for any available measurements and sizing information before ordering. If you're unsure whether a piece will fit or how it will sit, contact us and we'll do our best to help.

Skin sensitivity varies from person to person, and reactions can depend on the materials used in a particular piece. Please check the product description for material information and contact us if you need clarification before purchasing.

If you have a known metal allergy, we recommend checking the full material composition before ordering. We cannot guarantee that a piece will be suitable for every individual.

No, you can check out as a guest without creating an account. Creating an account is optional and may make future purchases more convenient by allowing you to access your account details and available order information.

If you've forgotten your password, click Forgot password? on the sign-in page. We'll email you instructions to reset it. Follow the link in the email to create a new password and regain access to your account.

The payment methods available for your order will be displayed at checkout. You can review the available options before completing your purchase.

If you have a valid discount code, enter it in the relevant field at checkout before completing your purchase. The discount will be applied if the code is valid and your order meets any applicable terms.

Check that the code has been entered correctly, is still valid and applies to the items in your basket. Some codes may have minimum spend requirements, exclusions or other conditions.

Yes, you should receive an order confirmation by email after placing your order. If you can't find it, check your junk or spam folder. If it still hasn't arrived, please contact us with any available order details so we can help.